We hope that you are happy with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by  contacting our Customer Services Team on lovebenproduction@gmail.com (Monday - Friday 10am-5pm, excluding public holidays). If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. If you require a refund we will refund the price paid by you for the goods (minus standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation. Refunds will only be made against the original credit/debit card used. If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund. Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification. Please do not send a return to us without notifying us first, this is because we want to ensure we refund the correct customer with the correct amount of money.We cannot accept returns on sale items.Damaged/Faulty/Incorrect ItemsIf the goods you receive are damaged or faulty in any way we will be happy to exchange the items or offer you a full refund or partial refund.For any damages you must notify us within 48 hours hours by contacting our Customer Services Team on lovebenproduction@gmail.com (Monday - Friday 9am-5pm, excluding public holidays).To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.Due to the handmade nature of our products, there may be minor flaws & imperfections.